{"product_id":"used-very-good-coaching-knock-your-socks-off-service-kristin-anderson-paperback","title":"Used - Very Good | Coaching Knock Your Socks Off Service -- Kristin Anderson, Paperback","description":"\u003cp\u003e\u003cstrong\u003eCondition: Used - Very Good.\u003c\/strong\u003e This is one pre-owned copy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCondition notes:\u003c\/strong\u003e Very good. Light shelf wear, clean pages, no markings.\u003c\/p\u003e\n\u003cp\u003eAuthors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.\u003c\/p\u003e\n\u003cp\u003eKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on.\u003c\/p\u003e\n\u003cp\u003eThe authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.\u003c\/p\u003e\n\u003cp\u003eYou will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Kristin Anderson\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e AMACOM\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublished:\u003c\/strong\u003e 1996\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePages:\u003c\/strong\u003e 160\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9780814479353\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kristin Anderson","offers":[{"title":"Default Title","offer_id":67715033891044,"sku":"FRK000000293","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0611\/9587\/8628\/files\/71Q-U3JuswL.jpg?v=1792598096","url":"https:\/\/bookandmortar.com\/products\/used-very-good-coaching-knock-your-socks-off-service-kristin-anderson-paperback","provider":"BookandMortar","version":"1.0","type":"link"}