Used - Very Good | Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)

Condition: Used - Very Good. This is one pre-owned copy.

Condition notes: Very Good. Light wear to the cover and edges. Binding tight; pages clean with at most very limited markings.

In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.

• Author: Kristin Anderson
• Publisher: Amacom Books
• Published: 1995
• Pages: 143
• Format: Paperback
• ISBN: 9780814478844