Used - Very Good | Sustaining Knock Your Socks Off Service

Condition: Used - Very Good. This is one pre-owned copy.

Condition notes: Very good. Clean pages, no markings.

Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

• Author: Thomas K. Connellan
• Publisher: Amacom Books
• Published: 1993
• Pages: 176
• Format: Paperback
• ISBN: 9780814478240