Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eric@bookmortarrecordstore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will likely not be processed accurately. Please contact us before returning so we know to look for the package.

You can always contact us for any return question at eric@bookmortarrecordstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take Maximun 7 Business days.  for your bank or credit card company to process and post the refund too.

Contact Us

Store Name: Book and Mortar 

Business Name: Book and Mortar Record Store LLC

PA Entity Number: 7434772

Phone: +1-412-327-6418

Email: eric@bookandmortarrecordstore.com

Address: 401 Roosevelt Ave, Pittsburgh Pennsylvania 15202, United States

Business hours: Monday–Friday: 9:00 AM – 5:00 PM EST

We respond within 1 business day.